CERTIFIED-BUSINESS-ANALYST LATEST EXAM ANSWERS | RELIABLE CERTIFIED-BUSINESS-ANALYST PRACTICE QUESTIONS

Certified-Business-Analyst Latest Exam Answers | Reliable Certified-Business-Analyst Practice Questions

Certified-Business-Analyst Latest Exam Answers | Reliable Certified-Business-Analyst Practice Questions

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Reliable Certified-Business-Analyst Practice Questions, New Certified-Business-Analyst Test Test

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The Salesforce Certified-Business-Analyst exam consists of 60 multiple-choice questions and must be completed within 105 minutes. The passing score for Certified-Business-Analyst exam is 63%, and candidates can take the exam up to three times before they are required to wait for 90 days before taking it again. Certified-Business-Analyst Exam is available in English, Spanish, French, German, Japanese, and Portuguese.

Salesforce Certified Business Analyst Exam Sample Questions (Q91-Q96):

NEW QUESTION # 91
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

  • A. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
  • B. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
  • C. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.

Answer: B


NEW QUESTION # 92
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

  • A. Process maps
  • B. Acceptance criteria
  • C. User stories

Answer: B

Explanation:
The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user's perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user- acceptance


NEW QUESTION # 93
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?

  • A. Cost, timeline, risks, requirements, and opportunities
  • B. Audiences, scope, inputs, outputs, and resources
  • C. Case sources, types, volumes, priorities, and reasons

Answer: C


NEW QUESTION # 94
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

  • A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
  • B. Document user stories and clarify business needs so IT can deliver results based on the requirements.
  • C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

Answer: C

Explanation:
Explanation
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production.
References:https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-use


NEW QUESTION # 95
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

  • A. The system admins note a fair amount of technical debt without having the time or expertise to address it.
  • B. The support organization still needs to be trained on how to use Sales Cloud.
  • C. The previous implementation partner neglected to do a knowledge transfer of the final solution.

Answer: C


NEW QUESTION # 96
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